Tuffy Return Policy
Tuffy offers a ten day money back guarantee less shipping and handling costs for any Tuffy product purchased on Tuffy’s website and shipped directly from Tuffy with the exception of the following: Products that are not re-sellable, Products that can’t be purchased directly on Tuffy’s website, custom category products, special quantity orders requiring larger than standard run sizes, and non-Inventoried category products.
Returns for products not purchased directly from Tuffy must be returned to the dealer where the product was originally purchased. Check with the Dealer for their return policy as they may vary. To return a qualifying Tuffy product contact Tuffy for an RA# and packaging instructions. No returns will be accepted without an RA#. The returned product must be packaged with same amount of protection as when it left the factory. (Example: Parts should not be placed inside the Tuffy box without packaging protection or the inside of the box will need to be repaired). Any repair costs incurred by Tuffy to make a returned product re-sellable will not be refunded.
Contact Customer Service