Tuffy Shipping Information
All Tuffy products can be shipped via UPS or FedEx unless otherwise noted. Quoted rates are for standard Ground shipping. Expedited shipping is available for additional charges. Please call or e-mail for an expedited shipping quote.
Contact Tuffy within 3 days of the delivery to report any shipping damage and intiate a shipping damage claim.
It is the customer's responsibility to note any shipping damage at the time of receipt no matter how minor. This includes smashed corners, holes in the shipping box, signs that the package was opened and retaped, etc. Minor shipping box damage can indicate damage to the product inside. Shipping damage can also occur without any obvious packaging signs due to the flexibility of the shipping box. For this reason the contents should be inspected as well before signing for the delivery.